There are many great places and volcanoes to choose from, but we have listed the top 5 choices here
if your primary interest is seeing Red Hot Lava (from close)!
You can make a booking simply by letting us know – through email, via our booking inquiry forms, fax, telephone or other means – that you want to book a space on a tour. Normally, we need from you (& all accompanying participants) at least the following information:
– your full names as written in your passport (in some cases: passport number & exp date)
– your (billing) address and telephone number
– your birthday/age
– your travel insurance details if you don't opt for the insurance package we offer in combination with our tours
– for most tours, we also require you to sign a liability release form prior to joining.
We will then reconfirm your booking, reserve temporary spaces and send you an invoice as well as other documents if applicable. To finish your booking you will need to send us a (normally 30%) deposit as specified in the invoice. If we do not receive the deposit from you in time your booking is automatically cancelled.
At the moment, we accept the following forms of payment:
- Bank wire (preferred) from within the EUR zone or EU countries, using IBAN / BIC (SWIFT) codes provides a fast and reliable way to transfer money, and within the EU countries, it is free of charge. For transfers from outside the EUR zone, we recommend TransferWise as a reliable, fast and inexpensive way to transfer money, avoiding sometimes huge bank fees.
- Credit Card: Visa and MasterCard
- We accept PayPal with a surcharge of 5% to cover the fees.
Discounts for returning customers and group bookings are available for most tours. You find options under the details for each tour.
Absolutely. We keep your money strictly for expenses for the preparation of your tour (flights, transfers, hotels etc.). In addition, all money you send us as deposit or tour payments is fully insured by our insolvency insurance in accordance to legal requirements for tour operators in Germany.
Should you need to cancel a tour or should we need to cancel it, we will refund you your money immediately according to our cancellation policy.
In most cases, the flight ticket is NOT included,- because our clients come from literally all corners of the world and groups are generally mixed. However, on request, we can include a flight ticket for you and book your flight.
Yes. We require you to have adequate travel insurance. Minimally, it must reasonably cover costs in case of accident and medical emergencies abroad.
No. We can help you find a suitable travel insurance package covering, among others, trip cancellation, medical and accident insurance for you when you book a tour. For more information, please look here
If you cannot match your holidays with the time window required for a certain tour, you can inquire about a custom date that fits your schedule for most tours. If this is possible (it is in most cases), you can either opt to have the tour organized for you as a private tour, or – if it is long enough in advance,- we can announce your custom tour date in our online schedule in order to try to find additional participants.
The price for custom tours will mainly depend on the number of participants.
Most programs can be offered for individuals or groups at custom dates as private tours. The itineraries and services we include can be highly adapted to accommodate your personal preferences. Being a team of professionals specialized in small and private tours, this is actually one of our specialties and strengths. Our group tour programs can serve as starting points for your planning.
Please get in touch with us if you're interested in a custom tour. Depending on the amount of work needed to work out a personalized proposal, we might ask you for a small advance and non-refundable service fee, which of course will be credited towards your deposit if you are able to eventually book the trip with us. This policy is necessary for us to focus only on serious inquiries. We don't offer budget trips from the rack, but strive to offer the best service available at reasonable price.
Sometimes we don't find enough participants to be able to run a tour and technically, we could cancel the trip. In most cases, we are able to still run the tour but must charge a supplement which depends on the actual number of participants. If the number of participants increases afterwards, the per-person-price is readjusted in your favor.
When the number of participants is below the critical level, we will inform you about 2-3 months in advance of the trip and consult you with your options, which can include the additional supplement or simply waiting for more participants.